Return & Exchange Policy

• We will gladly accept any unused, unwashed merchandise with original tags within 30 Days of purchase for a refund or an exchange except any food product.
• Please return goods with a copy of the invoice and mention the reason for returning the items.
• Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
• Delivery Charges will not be refunded. 
• Refund requests will be processed within 7 working days after receiving the return products.
• All returns should be sent to All About Pets, 87 Bank Square Market, Model Town, Lahore – Pakistan.
• For further queries about exchanges and returns, please contact us at allaboutpetspk19@gmail.com

 

Follow these simple steps to return or exchange your item(s):

1. Filled Return Form

If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.

Don't have a Return Form?

Please click here to download one

if you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.

2. Repack Merchandise

Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

3. Ship to

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Consumer Returns Department

All About Pets

87 Bank Square Market, Model Town

Lahore - Pakistan

Telephone Support: 0345-4755696 ( 11:00 AM to 6:00 PM  Monday-Saturday)